What countries do you deliver to?
The UK mainland only. Please enquire for other delivery options including the Isle of Wight.
What are the delivery costs and methods?
Please refer to our delivery page. /index.php?route=information/information&information_id=6 page
Has my order been sent yet?
We will email you to confirm as soon as your order has been dispatched and you should then receive your order within the timescales detailed on our delivery information page.
Do I have to sign for my parcel when it arrives?
This depends on the method of delivery that you have chosen.
What if I am not at home to sign for the item?
Your chosen shipping partner will leave a card confirming how to collect the item from your local post office.
What is a discount code?
A discount code is a code issued by us, which allows you to benefit from a number of great deals, such as free delivery, 20% off your order etc...
Where can I find discount codes?
You can find our discount codes online or via our Newsletter, Facebook page, Twitter page and even on our website.
How do I use the discount codes?
If you have a discount code, first place the order as normal and then proceed to check out, where you will see an option to enter your code. Upon entering the code your balance will change automatically according to the code you enter.
Is there a time limit for the code to be used?
Yes, each discount code is only valid for a certain amount of time. This will be specified each time a code is issued.
Can I redeem discount codes against sale items?
No – only one promotional offer can be used against any one order and products sold in our Sale, Special Offer or Clearance constitute promotional offers.
What methods of payments do you accept?
We accept all major credit and debit cards. We also accept payments through Paypal.
What currencies do you accept?
We accept Great British Pounds Sterling ONLY.
What is Secure code used for?
Secure code is a security feature, which enables payments using certain credit and debit cards to be authenticated by the card holder with the issuer at the time of the transaction.
Is my payment information secure?
Absolutely! The Big Bamboo Company understand the importance of the security of information which is why we have partnered with PayPal. Not only is your information secure through PayPal but we also work together to ensure that the item you order and pay for is the item you receive. Any administrative errors or anomalies will be quickly and comprehensively dealt with at no expense to our customers for complete peace of mind.
By partnering with Pay Pal, no card holder information or payment data is transferred unencrypted so you can rest assured that no payment information passed to Big Bamboo Company or Pay Pal servers can be accessed, used or altered by any third parties. Once your informatioen is on the PayPay system, it is fully secured and encrypted to an internationally recognised standard and is protected by PayPal's customprotection
What can I do if there is an issue with my order?
Please email us at firstname.lastname@example.org
Please ensure that you confirm your full name, order number and confirm what is wrong with your item. Our customer services teams will then respond and deal with the matter promptly.
Why Should I sign up to the Newsletter?
By signing up to our Newsletter you may get exclusive offers or discounts on your orders! You will also be the first to know about new products as they arrive inthe UK.